BENGALURU (Feb 23, 2026) — Hiver, the AI-powered customer service platform, has announced the appointment of Gaurav Singh Bhadoria as its new Chief Product Officer (CPO) to lead its global product vision and AI innovation.
Strategic Leadership
-
The Mission: Bhadoria will oversee Hiver’s product strategy, roadmap planning, and the expansion of its AI-native capabilities, specifically targeting mid-market and enterprise teams.
-
Background: He joins from Salesforce, where he held senior product leadership roles. His career also includes a significant tenure at Capillary Technologies, where he focused on CRM, e-commerce, and revenue lifecycle management.
-
CEO Perspective: Hiver Founder and CEO Niraj Ranjan Rout highlighted Bhadoria’s ability to “translate complex systems into simple, real customer value” as a key asset for the company’s next growth phase.
Focus on AI and Simplicity
Hiver is positioning itself as a leader in the “human-centered AI” space. Bhadoria’s primary objective is to scale the platform’s technical robustness without sacrificing the intuitive, fast-to-adopt experience that is the brand’s hallmark.
