NEW DELHI – Hyundai Motor India Ltd. has announced the promotion of Ankit Kumar to Department Head of Customer Experience (CX). In his new role, Kumar will focus on integrating digital transformation with human-centric engagement to enhance the brand’s service delivery.
Prior to this elevation, he served as the Assistant General Manager, where he was instrumental in driving the company’s digital strategy development.
Key Highlights of the Promotion:
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Strategic Mandate: Kumar is tasked with leveraging advanced analytics to decode unique customer preferences, ensuring a personalized experience across Hyundai’s touchpoints.
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Digital Transformation: His leadership will bridge the gap between automated digital solutions and high-touch human engagement.
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Extensive Experience: Before joining Hyundai, Kumar spent nearly 10 years at Maruti Suzuki, bringing deep domain expertise in the Indian automotive landscape to his current role.
Corporate Context
The appointment comes as Hyundai continues to prioritize customer-centric technology and data-driven service models for the 2026-27 fiscal year. By elevating a digital strategy expert to lead CX, the automaker aims to solidify its competitive edge in a rapidly evolving market.
