BANGALORE — Leading AI-driven conversational commerce platform Chat360 has announced a major addition to its executive leadership team, appointing industry veteran Milind Pathak as its new Chief Operating Officer (COO).
In his new role, Pathak will take direct charge of driving Chat360’s global operational frameworks, sharpening its go-to-market (GTM) strategies, and managing its international scaling trajectory. The platform currently provides Agentic AI and automated conversational marketing solutions to more than 400 brands globally.
A Quarter-Century of Tech Leadership
Pathak brings over 25 years of extensive executive experience across the mobile messaging, CPaaS (Communications Platform as a Service), and digital business landscapes. He is also recognized as the Founder and Chief Architect of Candescent Intelligence.
Before joining Chat360, Pathak established a robust track record of managing high-growth operations at several premier digital and telecom infrastructure enterprises:
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Route Mobile Limited: Served in senior leadership roles, driving corporate sales and geographic market expansion.
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Paytm: Managed key mobile marketing and digital monetization verticals during periods of hyper-scale.
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Madhouse (WPP): Oversued strategic growth initiatives in mobile advertising across emerging markets.
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Proximus Global: Led international carrier business development and specialized enterprise messaging strategies.
Strategic Direction for Chat360
The appointment comes at a crucial evolutionary phase for Chat360 as it pivots heavily into Agentic AI—autonomous AI systems capable of executing complex workflows, handling multi-turn user intent, and resolving customer inquiries without constant human intervention.
Pathak’s deep domain expertise in digital scaling and conversational messaging frameworks is expected to significantly accelerate the company’s enterprise acquisition across international markets, bridging the gap between legacy customer engagement tools and autonomous conversational intelligence.
